FAQ
FAQ About Little Dews
Little Dews is an online retail brand offering high-quality personal care products that are safe, effective, and inspired by nature. Our products are designed to nourish and refresh your skin while ensuring they are free from harmful chemicals.
Little Dews is based in India and operates primarily as an online brand, delivering across the country.
Yes, all our products are dermatologically tested and formulated to be gentle on the skin.
Product-Related FAQs
We offer a range of skincare and personal care products, including:
✔ Face cleansers & moisturizers
✔ Body lotions & scrubs
✔ Hair care essentials
✔ Lip & hand care products
Yes! Our products are formulated with gentle ingredients and are free from parabens, sulfates, and harsh chemicals, making them suitable for all skin types, including sensitive skin.
Absolutely! We are 100% cruelty-free and do not test on animals.
Most of our products are fragrance free. Some of our products contain mild, skin-safe fragrances derived from natural sources. We avoid strong synthetic fragrances to ensure they are gentle on the skin.
No, all our products are free from parabens, sulfates, phthalates, and harmful toxins.
Store our products in a cool, dry place away from direct sunlight to maintain their effectiveness.
Ordering & Shipping FAQs
You can easily place an order on our website www.littledews.com by adding products to your cart and proceeding to checkout.
Yes, we offer Cash on Delivery (COD) for select pin codes across India. Availability will be shown at checkout.
Once your order is shipped, we will send you a tracking link via email/SMS. You can also track your order in the “My Orders” section on our website.
If you entered an incorrect address, please contact our support team within 12 hours of placing the order at littledewsproducts@gmail.com. If the order has already been shipped, additional shipping charges may apply for redelivery.
Returns & Refunds FAQs
We accept:
✔ Credit/Debit Cards (Visa, Mastercard, RuPay)
✔ Net Banking
✔ UPI (Google Pay, PhonePe, Paytm)
✔ Wallets
✔ Cash on Delivery (for eligible locations)
Yes, we regularly offer discounts and special promotions. Subscribe to our newsletter or check our website for the latest deals.
No, only one discount code can be applied per order.
Payments & Discounts FAQs
Yes, we accept returns within 48 hours of delivery under the following conditions:
✔ The product is damaged or wrong product is delivered and in its original packaging.
✔ The return request is raised within 48 hours of receiving the order.
Note: Certain personal care items like opened skincare or hygiene-related products cannot be returned due to safety reasons.
To initiate a return, email us at littledewsproducts@gmail.com with your order details and reason for return. Our team will guide you through the process.
Yes, once the returned product is received and verified, we process refunds within 5-7 business days to your original payment method. If paid via COD, the refund will be processed as store credit or bank transfer.
In case of a damaged or incorrect product, please email us at littledewsproducts@gmail.com within 48 hours of receiving the order with clear pictures. We will arrange a replacement or refund as per our policy.
Customer Support FAQs
You can reach out to our support team via:
📩 Email: littledewsproducts@gmail.com
🌍 Website: www.littledews.com
Our customer support team is available Monday to Saturday, 9:00 AM – 6:00 PM IST (excluding public holidays).
Other FAQs
Currently, our products are available only online at www.littledews.com, Amazon & flipkart. We may expand to retail stores in the future.
We are working on launching a subscription service where you can receive your favorite products at regular intervals. Stay tuned!
Subscribe to our newsletter or follow us on social media to stay informed about new launches, offers, and skincare tips.
